Terms & Conditions of Booking

The necessary legal stuff about booking your trip with us

1.1 Private Tour Costs

  • It is important to note that all prices and initial itineraries quoted are preliminary, subject to accommodation availability and final itinerary layout. Upon receipt of your booking deposit we will confirm costs and begin booking all aspects of the itinerary.

1.2 Private Tour Payment Process

  • In order to secure your Tour booking, a 10% non-refundable deposit is required . The remainder of the balance is due no later than 56 days prior to your tour commencing. All prices are quoted in Euro. Payment can be made by bank to bank wire transfer, omitting the credit card charge, or by credit card Visa, MasterCard or American Express (subject to a 3% processing fee).

**Because of payments being staggered your bank will process your payment amount based on the present exchange rate [euro v dollar] or [euro v sterling] at the rates and commission as per your cardholder agreement. Your balance may therefore rise or fall in accordance with the currency exchange rate.

1.3 Chauffeur Drive Payment Process

  • In order to secure your Chauffeur Drive booking, a 30% non-refundable deposit is required outside 48hrs of service commencing. The remainder of the balance is due no later than 48hrs prior to your service commencing. All journeys must be paid for in full prior to the journey taking place. Payment can be made by bank to bank wire transfer, credit card Visa or MasterCard (subject to a 3% processing fee).
  • Please allow sufficient time for payments to reach D.B.Chauffeur Service prior to your date of travel. All prices are quoted in Euro. Enquire> Book 30% deposit paid immediately
  • In an effort to reduce paper waste our office may only post documentation should it be necessary of specifically requested by clients.

**Because of payments being staggered your bank will process your payment amount based on the present exchange rate [euro v dollar] or [euro v sterling] at the rates and commission as per your cardholder agreement. Your balance may therefore rise or fall in accordance with the currency exchange rate.

1.4 Private Tour Cancellations

  • In the event of cancellation of any part of your tour, communication must be provided by phone and email, followed by written confirmation by post. The following cancellation charges apply based on the notification table below:
  • After full payment at 56 days
  • 56 days to 49 days prior to the arrival, 30% of total costs
  • 48 days to 42 days prior to the arrival, 50% of the total costs.
  • 41 days to 29 days prior to the arrival, 75% of the total costs.
  • Within 28 days of the date of arrival, 100% of the total costs

While we will try to facilitate goodwill gestures from golf courses and accommodations, we strongly advise a specialty travel insurance policy. We do not profide this cover, this cover should be purchased before your balance is paid 56 days before your tour commences.

1.5 Refunds

  • Any money owed by D.B. Custom Tours Ireland / D.B.Chauffeur Service to clients because of a refund, will be processed within 60 days following the initial cancellation. Refunds will be processed according to the cancellation terms in section 1.4

1.6 Change requests

  • We will try to accommodate all reasonable changes requested. Any tour amendment required after the full payment will be subject to a 60 euro administrative charge. Change requests can be arranged only up to 28 days prior to your tour commencing except with the written permission of D.B. Custom Tours Ireland / D.B.Chauffeur Service.

1.7 Chauffeur Drive

  • Our vehicles are insured to International standards
  • All bookings will be confirmed by email, by an authorised representative of D.B Chauffeur Service. Changes or variations to any journey other than that which was agreed and quoted for at the time of booking, may be charged accordingly.
  • All chauffeur drive quotes shall be valid for 24 hours. Clients must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. Customers must ensure they choose the right vehicle for their journey in terms of passenger numbers and luggage. Please note due to safety regulations, D.B Chauffeur Service will not carry baggage in the vehicle cabin, therefore all baggage must fit within the boot (trunk). Vehicles that are booked by the client, that are not suitable for the purpose for which they have been booked, may be subject to extra charges and may result in a delayed transfer. Please contact one of our advisors if you require any assistance with your size/type of vehicle.
  • We endeavour to provide the vehicles stated, however, if for some reason this is not possible we reserve the right to provide an alternative vehicle.
  • In the event of a vehicle breakdown, no refund will be applied for the time lost. We will do everything in our power to ensure this does not happen. Our vehicles are maintained to national annual car testing standards.

1.8 Journey

  • Chauffeur Transfers: D.B.Chauffeur Service will do its utmost to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances outside of our control. In order to maintain exceptional levels of service D.B.Chauffeur Service may occasionally, and at peak times, provide subcontracted vehicles.

1.9 Health and Safety

  • D.B.Custom Tours Ireland/D.B.Chauffeur Service will drive at safe speeds in accordance with road conditions, traffic and legal speed limits.
  • D.B.Custom Tours Ireland/D.B.Chauffeur Service have the right to refuse to carry any passenger who is thought to be under the influence of excessive alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  • D.B.Custom Tours Ireland/D.B.Chauffeur Service will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff.
  • D.B.Custom Tours Ireland/D.B.Chauffeur Service maintains a strict non-smoking policy in all its vehicles.

2.0 Passengers Responsibilities

  • D.B.Custom Tours Ireland/D.B.Chauffeur Service Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt.
  • Under no circumstances will the vehicle carry more passengers than the vehicle is licensed for and insured to carry. In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of 200 euro.
  • Customer’s property is carried at their own risk D.B.Custom Tours Ireland/ D.B.Chauffeur Service shall not be held responsible/liable for any loss or damage to such property.
  • By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passenger’s entire responsibility to make sure any children in his/her care are properly secured. D.B.Custom Tours Ireland/D.B.Chauffeur Service will of course store Car Seats at our office free of charge whilst the passengers are away and return them on the return journey.
  • D.B.Custom Tours Ireland/D.B.Chauffeur Service does not accept any responsibility for personal goods left in any vehicle.

2.1 Route

  • D.B.Custom Tours Ireland/D.B.Chauffeur Service will travel by the most appropriate route on the day using our experience & knowledge of local conditions, unless instructed otherwise by the customer at the time of booking.

2.2 Parking and Tolls.

  • Car parking and tolls are charged at cost.
  • D.B.Custom Tours Ireland/ D.B.Chauffeur Service will not wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.

2.3 Waiting Time

  • A maximum time of 10 minutes for address collections & 30 minutes for airport/seaport/ collections will be allocated to each booking. In the event that D.B.Chauffeur Service are unable to make contact with the client, we will classify this reservation to be a no show & will be subject to 100% cancellation charges and 50 euro per hour waiting time or part thereof.
  • Meeting and Greeting clients at airport/seaports are subject to parking charges at cost.

2.4 Private Tour Travel Insurance

  • We suggest all our guests arrange travel insurance 56 days prior to arriving in Ireland

We are not responsible for loss, damage or theft of personal belongings and equipment, personal injury and illness.

2.5 Stipulations

  • D.B. Custom Tours Ireland / D.B.Chauffeur Service contracts with independent contractors in securing and booking the services provided in our chauffeur drive and private tours, we are not responsible for any negligence and/or omissions of these independent contractors, their employees, agents, servants or representatives. D.B. Custom Tours Ireland / D.B.Chauffeur Service gives notice that in issuing coupons, vouchers or tickets for travel conveyance or transport by any means, and in making arrangements for golf, hotels or other accommodations, we are acting not as principals but as agents only for the companies, corporations or persons providing or offering their service. D.B. Custom Tours Ireland / D.B.Chauffeur Service are not responsible or liable, with respect to person or property, for any loss, damage, injury, accident, delay or irregularity however sustained or suffered during any trip or tour arranged by them. Flight and other travel arrangements prior to commencement of the tour are the responsibility of the client and are subject to the terms and conditions of the carrier.